Stay Casino Rules and Regulations in Canada

By accessing Stay Casino and using any of its services, each user enters into a binding agreement with the platform operator, Rabidi N.V., registered in Curacao. These terms apply to all registered accounts and govern every interaction with the website and mobile application.

User Eligibility

To use Stay Casino services, users must meet the following requirements:

• Be at least 19 years of age, as required in most Canadian provinces (18 in Alberta, Manitoba, and Quebec);
• Be a natural person with full legal capacity to enter into binding agreements;
• Not be a resident of any jurisdiction where online gambling is prohibited by law;
• Not be a current employee, contractor, or immediate family member of the platform operator.

Registration on the platform serves as confirmation that all eligibility criteria are met.

Right to Modify Terms

Stay Casino reserves the right to update, amend, or replace these terms at any time. Users are advised to review this page periodically. Continued use of the platform following any posted changes constitutes acceptance of the revised terms. Where changes are material, users may be notified via registered email.

Acceptable Use

All users are required to use the platform in accordance with applicable law and these terms. The following conduct is prohibited:

• Using automated tools, bots, or scripts to interact with the platform;
• Attempting to gain unauthorized access to other accounts or backend systems;
• Engaging in fraudulent activity, collusion, or any form of bonus abuse;
• Using the platform for any purpose other than lawful personal entertainment.

Content and Intellectual Property

All content available on the Stay Casino platform, including software, graphics, logos, and game assets, is protected by applicable intellectual property law. Users are granted a limited, non-transferable licence to access content solely for personal use. Reproduction, redistribution, or commercial exploitation of any platform content is strictly prohibited without prior written consent.

Limitation of Liability

Stay Casino's liability to users is limited to the extent permitted by applicable law. The platform does not accept responsibility for losses arising from:

• Service interruptions caused by third-party providers or technical failures;
• User decisions made in relation to betting or account management;
• Events beyond the platform's reasonable control, including regulatory changes or force majeure events.

Nothing in these terms excludes liability for fraud, gross negligence, or any matter that cannot be excluded under Canadian consumer protection legislation.

All betting activity on Stay Casino is subject to the rules set out in this section. These rules apply to casino games, live dealer tables, and any other wagering products available on the platform.

Eligibility to Place Bets

Only verified, registered users who have met all account requirements are allowed to place bets. Users must ensure their account is in good standing, with no active restrictions, prior to placing any wager.

Bet Acceptance

Bets are accepted at the sole discretion of Stay Casino. The platform reserves the right to:

• Decline any bet without providing a reason;
• Void bets placed in error or as a result of a system malfunction;
• Cancel bets where a technical fault has resulted in incorrect odds or payouts being displayed.

A bet is only confirmed once it has been accepted and recorded in the system. Any bet not confirmed by the system is considered void.

Minimum and Maximum Bet Amounts

Betting limits vary by game type and may be adjusted at any time. General parameters include:

• Minimum bet per round or spin: typically 0.10 CAD or currency equivalent;
• Maximum bet per round: determined by individual game rules and may vary by user account status;
• High-roller limits may be available upon request and subject to approval.

Users are advised to consult individual game interfaces for applicable limits before placing a bet.

Calculation of Wins and Losses

All outcomes are calculated based on the rules of the specific game in play. Random number generators (RNGs) certified by independent testing laboratories determine results for non-live games. In the event of a dispute between displayed results and system records, the system records shall be considered authoritative.

Betting Restrictions

Stay Casino may impose restrictions on individual accounts, including reduced betting limits or suspension of betting privileges, in the following circumstances:

• Suspected fraudulent activity or bonus abuse;
• Account verification pending completion;
• Unusual betting patterns that may indicate policy violations.

Cancellation Policy

Once a bet has been confirmed and accepted, it cannot be cancelled or amended by the user. Cancellations are only processed by the platform in the event of:

• A proven technical error;
• A void event or incomplete game round;
• Circumstances where the bet was accepted in breach of these terms.

All financial transactions on Stay Casino are governed by these payment rules. Users are required to read this section carefully before initiating any deposits or withdrawals.

Deposits

Users may fund their accounts using the payment methods currently available on the platform. Stay Casino accepts the following deposit options for Canadian users:

• Visa and Mastercard credit and debit cards;
• Bank transfers;
• Cryptocurrencies, including Bitcoin, Ethereum, Litecoin, and others listed on the cashier page;
• Various e-wallets and alternative payment solutions as listed at the time of transaction.

Deposit processing is typically instant for card and cryptocurrency transactions. Bank transfers may require additional processing time depending on the user's financial institution. Minimum deposit amounts and any applicable fees are displayed at the cashier prior to confirmation.

Withdrawals

Withdrawals are processed to the same method used for the original deposit, where possible. The following conditions apply:

• Users must complete identity verification (KYC) before any withdrawal is processed;
• Minimum withdrawal amounts apply and are displayed at the cashier;
• Withdrawal processing times vary: cryptocurrency withdrawals are typically processed within 0 to 24 hours; card and bank transfers may take between 1 and 5 business days;
• Stay Casino reserves the right to request additional documentation before approving large or unusual withdrawal requests.

Identity Verification (KYC)

All users are required to verify their identity in accordance with applicable anti-money laundering (AML) regulations. The verification process may include submission of:

• Government-issued photo identification (passport, driver's licence, or national ID);
• Proof of address dated within the last three months (utility bill or bank statement);
• Proof of payment method ownership where required.

Failure to complete verification may result in delayed or refused withdrawals and potential account restriction.

Transaction Restrictions

The following transaction restrictions apply to all users:

• Funds deposited must be used for gaming purposes and are not transferable to third parties;
• Users may not deposit funds on behalf of another person;
• Any transaction identified as suspicious or inconsistent with the user's stated profile may be suspended pending investigation.

Fees

Stay Casino does not charge fees on standard deposits or withdrawals. However, users should be aware that their bank or payment provider may apply independent charges. Cryptocurrency network fees may also apply depending on the blockchain conditions at the time of the transaction.

Stay Casino is committed to promoting safe and responsible gambling practices. The platform acknowledges that gambling carries inherent risk and that some users may be vulnerable to developing problematic habits. The following tools and resources are available to support responsible use of the platform.

Available Self-Management Tools

Registered users may access the following controls through their account settings:

• Deposit limits: Users may set daily, weekly, or monthly caps on the amount that can be deposited into their account;
• Session time limits: Users may define maximum session durations to control time spent on the platform;
• Loss limits: Users may set a ceiling on losses permitted within a defined period;
• Reality checks: Users may activate periodic notifications reminding them of time elapsed during a session;
• Self-exclusion: Users may request a temporary or permanent exclusion from the platform, during which account access and all related services will be suspended.

Requests to increase limits take effect after a mandatory cooling-off period. Requests to decrease limits take effect immediately.

Self-Assessment

Stay Casino encourages users who are concerned about their gambling behaviour to conduct a voluntary self-assessment. Indicators of problematic gambling may include:

• Betting beyond personal financial means;
• Chasing losses with increased wagers;
• Neglecting professional, personal, or financial responsibilities due to gambling;
• Experiencing distress when unable to access gambling services.

Users who identify with these patterns are encouraged to make use of the self-exclusion tools or seek external support.

External Support Resources

Users in Canada seeking assistance with gambling-related concerns may contact the following organizations:

• Gambling Therapy: www.gamblingtherapy.org;
• Responsible Gambling Council (RGC): www.responsiblegambling.org;
• ConnexOntario (Ontario residents): 1-866-531-2600;
• Problem Gambling Help Line (BC): 1-888-795-6111;
• Jeu: aide et référence (Quebec): 1-800-461-0140.

Minors are strictly prohibited from using the platform. Users are responsible for ensuring that no person under the legal gambling age has access to their account credentials.

Stay Casino operates in compliance with anti-money laundering (AML) and counter-terrorism financing (CTF) obligations applicable under its Curacao gaming licence. The platform has adopted formal AML policies and internal procedures designed to detect, prevent, and report suspicious financial activity.

Legal Obligations

As a licensed gaming operator, Stay Casino is required to:

• Identify and verify the identity of all users prior to processing financial transactions;
• Monitor account activity for patterns consistent with money laundering or fraud;
• Report suspicious transactions to the relevant authorities where legally required;
• Maintain records of all transactions and verification documents for the period prescribed by applicable regulation.

Know Your Customer (KYC) Procedures

All registered users are subject to KYC requirements. The verification process requires submission of:

• Valid government-issued photo identification;
• Proof of residential address;
• Documentation confirming the source of funds, where requested for higher-value transactions.

KYC checks may be requested at any time during the account lifecycle, including at registration, prior to a withdrawal, or following a change in account activity.

Transaction Monitoring

The platform employs automated and manual systems to monitor transaction activity. The following indicators may trigger enhanced review:

• Deposits followed immediately by withdrawal requests without significant gaming activity;
• Multiple accounts operating from the same IP address or device;
• High-volume transactions inconsistent with the user's account history;
• Repeated use of different payment methods without a clear legitimate purpose.

Consequences of Policy Violations

Users found to be in breach of the platform's AML or CTF policies may be subject to the following actions:

• Temporary suspension of account access pending investigation;
• Permanent closure of the account;
• Freezing of funds held in the account;
• Reporting to law enforcement or regulatory authorities as required by applicable law.

Stay Casino will not disclose to the user that a suspicious activity report has been filed, where disclosure would compromise the integrity of an investigation.

Stay Casino collects and processes personal data in accordance with its Privacy Policy and applicable data protection standards. Users should read the full Privacy Policy, available on the platform, for complete details. This section provides a summary of key data practices relevant to Canadian users.

Personal Data Collected

The platform collects the following categories of personal information:

• Registration data: name, date of birth, email address, country of residence, and username;
• Verification data: government-issued identification documents, proof of address, and payment method documentation;
• Transaction data: deposit and withdrawal history, payment method details, and associated amounts;
• Usage data: IP address, device type, browser information, session duration, and pages accessed;
• Communication data: records of support interactions, email correspondence, and any user-submitted content.

How Personal Data is Used

Collected data is used for the following purposes:

• Account creation, verification, and administration;
• Processing deposits, withdrawals, and associated financial transactions;
• Fulfilling legal and regulatory obligations, including AML and KYC compliance;
• Delivering customer support;
• Detecting and preventing fraud, abuse, and unauthorized account access;
• Improving platform performance and user experience through aggregated analytics.

Personal data is not sold to third parties. Data may be shared with regulated service providers, payment processors, and regulatory authorities where legally required.

User Rights

Users located in Canada have rights regarding their personal data, which may include:

• The right to access personal data held by the platform;
• The right to request correction of inaccurate or incomplete data;
• The right to request deletion of personal data, subject to legal retention obligations;
• The right to withdraw consent for data processing where consent is the legal basis;
• The right to lodge a complaint with the relevant privacy authority in their province.

Data retention periods vary by data type and are governed by regulatory requirements. Users may submit privacy-related requests through the platform's customer support channels.

Stay Casino maintains a structured approach to platform security, covering user account protection, data integrity, and financial transaction safety. The measures described in this section reflect the platform's ongoing obligations under its operating licence and applicable data protection standards.

Data Encryption

All data transmitted between the user's device and the Stay Casino platform is protected using Transport Layer Security (TLS) encryption. This protocol ensures that personal information, payment details, and account credentials cannot be intercepted during transmission. Sensitive data stored on platform servers is subject to encryption at rest in accordance with industry standards.

Two-Factor Authentication

Users are encouraged to enable two-factor authentication (2FA) on their accounts where the option is available. This adds a secondary verification layer to the login process, reducing the risk of unauthorized access even in the event that account credentials are compromised.

Account Monitoring

The platform operates continuous monitoring systems designed to detect abnormal account activity. These include:

• Automated alerts for login attempts from unrecognized devices or locations;
• Detection of unusual transaction patterns or rapid account changes;
• Systematic review of accounts flagged by fraud detection algorithms.

Users are advised to report any suspected unauthorized access to their account immediately through the platform's support channels.

User Responsibilities

Account security is a shared responsibility. Users are required to:

• Select strong, unique passwords for their accounts and change them regularly;
• Refrain from sharing login credentials with any third party;
• Log out of their account when using shared or public devices;
• Notify the platform without delay if they suspect their account has been accessed without authorization.

Organizational Measures

Stay Casino limits internal access to user data on a need-to-know basis. Staff members with access to sensitive data are subject to confidentiality obligations. Security procedures are reviewed periodically and updated in response to evolving risks and regulatory guidance.